Knowledge Transfer Models

August 2007
Jeff Elpern


The two models present here both use the just-in-time knowledge transfer strategy.

All firms with powerful, configurable products face the issue of Knowledge Transfer. To generate a Solution the knowhow of field engineers and support staffs must be communicated to the users in a context they can understand.

Two general approaches to this issue are:

  • Extensive education
    Detailed user manuals and training courses educate the user in all aspects of the produces functionality and capabilities. The user then is responsible to craft solutions for specific requirements.

  • Just-in-Time Knowledge
    Basic user understanding of the product is

Response Knowledge Model


Figure 1: Responding Model for Contributing Knowledge

Contributed Knowledge Model


Figure 2: Sharing Model for Contributing Knowledge


  1. A Constructivist View of Knowledge Management in Open Source Virtual Communities. Pages 294 - 298 on Knowledge Management and page 297 for Knowledge Sharing Model.

  2. Understanding knowledge sharing activities in free/open source software projects: An empirical study

  3. The Web of Knowledge: An Investigation of Knowledge Exchange in Networks of Practice

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