KnowledgeDex Powers "Intellectual Capital" Delivery
Enterprise Search" for the Client Interface Environment
September 16, 2006
KnowledgeDex is the SQI integrated search portal that provides a single point of query across all the CIE components. It is a world-class index and search technology that provides powerful tools to build search criteria (see KnowledgeDex Searching). From any point within CIE a search can be launched to access all forms of Intellectual Capital that have been created via the CIE processes.
KnowledgeDex is also the tool that provides the right pieces of Intellectual Capital to the right person at the critical moment of creating a solution. This is the foundation of the SQI philosophy of Instant Publish / Instant Access.
KnowledgeDex enables Enterprise Search, the task of retrieving the right information and knowledge from across multiple sources within a firm from a single query interface. A staff user enters a single search criteria to access publicly published information, internally published information and information still within applications. Thus, Enterprise Search technology must be able to index and retrieve documents from a broad set of applications and technologies. In addition, Enterprise Search must enforce access controls on what each user has the right to see.
Retrieval of Intellectual Capital
The creation of Intellectual Capital – know how, knowledge units, technical information, prior contributions, etc. - is a core process of SQI's Client Interface Environment. Knowledge Units in the Knowledge Center are complete solutions ready for implementation; manuals in a DocCenter contain vital functional information; and tickets in the Incident Manager contain prior problems/solutions that can contain relevant insight. The challenge is to quickly get the right intellectual capital from across all these sources to the individual crafting a solution to the current problem.
KnowledgeDex 2 is an enterprise class search tool that integrates all information and knowledge sources associated with the Client Interface Environment into a single search interface.
Key aspects of this technology are:
KnowledgeDex 2 Release
KnowledgeDex 2.0 implements the core infrastructure of Enterprise Class searching within the Client Interface Environment. KnowledgeDex is integrated into the AppBar which makes the search functionality available from any of the CIE application components. Incremental real time results are also included.
KnowledgeDex 2.0 indexes and searches the Knowledge Center and Doc Center of the CIE installation at the base level access rights.
KnowledgeDex 2.1 - 4th Quarter 2006
The 2.1 release extends the KnowledgeDex functionality to include: