Support Agreements for Direct SBO Support

Clients Getting SBO Direct Support

The table below shows the status of clients receiving direct support from SBO.

CLIENT

Note

Macnica

HP/Tekelec

Pending agreement - review as of Dec.

BAE

Rockwell-Collins

Pending agreement - review as of Oct 18

Sun

Pending agreement - review as of Oct 18

Thales Group

Through March 2008


Out of Support

CLIENT

Note

Motorola ECCG

Motorola iDEN

Motorola CND

Continuous Computing

Propsective Support Customers

Client

Status

Reflex Security

Taking ZX713x

Fortinet

iPolicy

Vadatech

in addition to Vadatech customers

Below is prototype wording to respond to a new requests for support after the client's Support Agreement has lapsed.

Note: Add sales rep to ticket before sending email if they are not already.



Details of Support Agreements

Below is a more detailed look at support agreement terms and status for each client.

CUSTOMER

IMs LAST 12 MONTHS

SALES REP.

TYPE OF SUPPORT AGREEMENT

INCIDENTS PROVISIONED

VALUE (ANNUAL)

EFFECTIVE DATES

STATUS

PAYMENT STATUS

Thales Group

--

Manuela

Standard

40

$10,000

March 6, 2007

current

paid

Macnica - NEC, Fujitsu

261

Kevin A

HP

132

Jeff E

Rockwell-Collins

45

Kevin A

SBO Workday

150

Motorola ECCG (includes 2nd level to iDEN)

45

Kevin A

SBO Workday

150

Sun

5

Kevin A

SBO Workday

150

BAE

37

CCPU

19



Support Contracts - as of Nov 2005

This is the last full update on Support contracts that I have Sales. It was release November 2005. We can use this as a starting point for getting new Support Agreements signed.

CUSTOMER

TYPE OF SUPPORT AGREEMENT

VALUE (ANNUAL)

EFFECTIVE DATES

STATUS

PAYMENT STATUS

Tektronix/INET

standard 9-5 support, 150 Incidents

$35K

11/10/2004 - 11/9/2005

Invoiced on 11/30/04

Payment received 1/10/05

Motorola-ECCG (2005)

standard 9-5 support with Priority 1 SLA, 150 Incidents

$35K

2/25/2005 - 2/24/2006

Signed, PO received; customer to be invoiced

Payment due

SAIC

standard 9-5 support, 40 Incidents

$10K

2/25/2005 - 2/24/2006

Invoiced on 3/31/05

Payment due

Motorola-Winphoria (2005)

24x7 Support with SLA response time

$62K

1/1/2005 - 12/31/2005

Signed, PO received; customer to be invoiced

Payment due

Carrius Tech (2005/06)

standard 9-5 support, 40 Incidents

$10K

4/11/2005 - 4/10/2006

Signed; PO received; invoiced on 4/14/05

Payment due

Macnica/NEC

Private Branch, 9-5 JST support, unlimited Incidents

$75K

Agreement in review

Rockwell Collins

standard 9-5 support, 150 Incidents

$35K

5/1/2005 - 4/31/2006

Signed by customer, PO Received; ZNYX to sign and Invoice

Payment due

Motorola CGISS

standard 9-5 support, 150 Incidents

$35K

No progress; disagreement by Customer to key ZNYX terms in the Agreement

Continuous Computing

standard 9-5 support, 150 Incidents

$35K

Agreement in review

Boeing/Connexion by Boeing

Standard

$35K

Process needs to be initiated

Sun Microsystems

standard 9-5 support, 150 Incidents

$35K

Agreement in review

Eleccomm

standard 9-5 support, 40 Incidents

$10K

Agreement to be sent to Customer

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