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Ticket Sequence Diagram
This topic presents the life cycle of an Incident as seen thought the tracking Ticket sequence diagram. The graphic below presents each step in the process and the associated Actor. Descriptions of each step follow.
The following is a description of each step:
- New incident email
- Create Ticket
- Respond to issue
- Response email
- icket Status set to Open
- Clerification email
- email of Ticket update
- Response
- email of Responsee
- Final communication
- email of final communication
- Final Response
- Final response email
- Ticket Status set to Resolved
- Resolved message
- History pruning
- Mark ticket as Deleted
- Garbage collection
- Remove from database