Product-Pricing Plans

SQI Inc offers two web-base, on-demand product bundles – the Client Interface Environment (CIE) - Pricing Plans and the FireUp Knowledge Base Applications - Pricing Plans. Both are ready-to-implement solutions with pre-configured technical infrastructure and pre-defined OpsEngine operating procedures.

SQI OnDemand Products:

Client Interface Environment (CIE) - Pricing Plans
FireUp Knowledge Base Applications - Pricing Plans

If you are an Open Source project click here - openCIE - for our special offer.

All CIE usage plans deliver a pre-integrated software and hardware environment ready for your application configuration. Order now. Your client support system is less than 24 hours away.

Pricing of CIE plans is based on the number of new tickets, disk storage and Internet bandwidth capacity per month. Extra capacity is available.

Plan	Starter	Bronze	Silver	Gold	Platinum
Price per Month	$55	$110	$165	$225	$290

New Tickets per Month	30	80	130	200	275
RDB or Dist Storage	85 MB	235 MB	410 MB	700 MB	1,100 MB
Bandwidth	6 GB	13 GB	21 GB	32 GB	49 GB
Custom Domain Support	Yes	Yes	Yes	Yes	Yes
Backups	Incremental Daily - Full Weekly

Additional Service over 3 Month Period
10 Additional Tickets	$20.00	$15.00	$13.50	$12.00	$11.00
Additional Storage
Additional Bandwidth

Limits

Within the ticket, storage and bandwidth limits of a plan:

Unlimited interaction on a ticket
Unlimited number of clients
Unlimited number of support personnel accounts
Unlimited reports
Unlimited knowledge base queries
Unlimited multi-media requests

Storage, bandwidth and help inquiry maximums are also associated with each service level. OnDemand fees apply to usage exceeding plan limits. Contact your Sales Representative for details.

Installation Services

Four UML based configuration models with use case and sequence diagrams
Packaged implementation plans
Development services for creation of triggers and automatic scripts (fee)

Support Services

Administration and configuration help requests (metered)
"How To" coaching requests (metered)
Trouble reporting system with escalation policies

Contact Us

For More information or to order please contact us.

attachment:fireup-kb-apps-pricing-plans-w550.png

Figure 1: Site with 3 FireUp Knowledge Applications and Enterprise Search

The FireUp Knowledge Applications are ready to implement solutions - a combination of pre-configured Knowledge Base features and pre-defined OpsEngine procedures. Order now and your Knowledge Application is less than 24 hours away.

All FireUp Knowledge Application Plans are complete solutions with all functionality available. Also, access is available to all your stake holders – clients, staff, partners, etc. The only difference is the “value transfer” levels as measured by Knowledge Points.

Plan	Bronze	Silver	Gold	Platinum
FireUp Applications (up to)	1	3	Unlimited	Unlimited
Knowledge Points per month	10,000	20,000	30,000	40,000
Disk Space (RAID and Backup)	2 Gig	4 Gig	6 Gig	8 Gig
Application Configuration	Yes	Yes	Yes	Yes
OpsEngine Operational Procedures	Yes	Yes	Yes	Yes
SQI Help (per quarter)	5 Instances	10 Instances	15 Instances	20 Instances
Enterprise Search: Indexing	Unlimited	Unlimited	Unlimited	Unlimited
Users
Staff Users	Unlimited	Unlimited	Unlimited	Unlimited
Anonymous Users	Unlimited	Unlimited	Unlimited	Unlimited
Client Users	Unlimited	Unlimited	Unlimited	Unlimited
Pricing
Quarterly	$150	$250	$325	$400
Yearly	$500	$800	$1,100	$1,300

Installation Services

Multiple "skins" for look management
Custom CSS for control of fonts, spacing and feel
Packaged implementation plans

Knowledge Points

Topic (web page) view - 1 KP
Search - 1 KP
Topic change (measured once a day - 10 KP
Downloads - 1 KP per Meg of data

Support Services

Administration and configuration help
"How To" coaching
Trouble reporting system with escalation policies

Contact Us

For More information or to order please contact us.

All SQI hosted services are covered by a Terms of Service.