Product-Pricing Plans

SQI Inc offers two web-base, on-demand product bundles – the Client Interface Environment (CIE) - Pricing Plans and the FireUp Knowledge Base Applications - Pricing Plans. Both are ready-to-implement solutions with pre-configured technical infrastructure and pre-defined OpsEngine operating procedures.

SQI OnDemand Products:

If you are an Open Source project click here - openCIE - for our special offer.

All CIE usage plans deliver a pre-integrated software and hardware environment ready for your application configuration. Order now. Your client support system is less than 24 hours away.

Pricing of CIE plans is based on the number of new tickets, disk storage and Internet bandwidth capacity per month. Extra capacity is available.

Plan

Starter

Bronze

Silver

Gold

Platinum

Price per Month

$55

$110

$165

$225

$290

New Tickets per Month

30

80

130

200

275

RDB or Dist Storage

85 MB

235 MB

410 MB

700 MB

1,100 MB

Bandwidth

6 GB

13 GB

21 GB

32 GB

49 GB

Custom Domain Support

Yes

Yes

Yes

Yes

Yes

Backups

Incremental Daily - Full Weekly

Additional Service over 3 Month Period

10 Additional Tickets

$20.00

$15.00

$13.50

$12.00

$11.00

Additional Storage

Additional Bandwidth

Limits

Within the ticket, storage and bandwidth limits of a plan:

  • Unlimited interaction on a ticket
  • Unlimited number of clients
  • Unlimited number of support personnel accounts
  • Unlimited reports
  • Unlimited knowledge base queries
  • Unlimited multi-media requests

Storage, bandwidth and help inquiry maximums are also associated with each service level. OnDemand fees apply to usage exceeding plan limits. Contact your Sales Representative for details.

Installation Services

  • Four UML based configuration models with use case and sequence diagrams
  • Packaged implementation plans
  • Development services for creation of triggers and automatic scripts (fee)

Support Services

  • Administration and configuration help requests (metered)
  • "How To" coaching requests (metered)
  • Trouble reporting system with escalation policies

Contact Us

For More information or to order please contact us.

Figure 1: Site with 3 FireUp Knowledge Applications and Enterprise Search

The FireUp Knowledge Applications are ready to implement solutions - a combination of pre-configured Knowledge Base features and pre-defined OpsEngine procedures. Order now and your Knowledge Application is less than 24 hours away.

All FireUp Knowledge Application Plans are complete solutions with all functionality available. Also, access is available to all your stake holders – clients, staff, partners, etc. The only difference is the “value transfer” levels as measured by Knowledge Points.

Plan

Bronze

Silver

Gold

Platinum

FireUp Applications (up to)

1

3

Unlimited

Unlimited

Knowledge Points per month

10,000

20,000

30,000

40,000

Disk Space (RAID and Backup)

2 Gig

4 Gig

6 Gig

8 Gig

Application Configuration

Yes

Yes

Yes

Yes

OpsEngine Operational Procedures

Yes

Yes

Yes

Yes

SQI Help (per quarter)

5 Instances

10 Instances

15 Instances

20 Instances

Enterprise Search: Indexing

Unlimited

Unlimited

Unlimited

Unlimited

Users

Staff Users

Unlimited

Unlimited

Unlimited

Unlimited

Anonymous Users

Unlimited

Unlimited

Unlimited

Unlimited

Client Users

Unlimited

Unlimited

Unlimited

Unlimited

Pricing

Quarterly

$150

$250

$325

$400

Yearly

$500

$800

$1,100

$1,300

Installation Services

  • Multiple "skins" for look management
  • Custom CSS for control of fonts, spacing and feel
  • Packaged implementation plans

Knowledge Points

  • Topic (web page) view - 1 KP
  • Search - 1 KP
  • Topic change (measured once a day - 10 KP
  • Downloads - 1 KP per Meg of data

Support Services

  • Administration and configuration help
  • "How To" coaching
  • Trouble reporting system with escalation policies

Contact Us

For More information or to order please contact us.


All SQI hosted services are covered by a Terms of Service.


Products (last edited 2007-10-09 20:39:25 by jeff)