Ticket Meta Data

sqi-im-metadata-d.png


IM maintain ticket "Meta" data including information about people, dates, relationships to other ticket, status and attachments. Ticket owner, requestor, CCs are maintained. All key dates are maintained. Attachments are stored and maintained.

IM/IncidentManagerFeatures/Metadata (last edited 2015-03-06 18:11:26 by localhost)