Building Knowledge Capital
SQI views the support and development of a sophisticated product as a Knowledge Management (KM) endeavor. End users, support staff, field engineering and product planning are all direct consumers of a firm's Intellectual Capital generated by its KM practices.
KM itself is a sophisticated system requiring crisp language to describe its various aspects. Central terms/concepts to the KM process are:
Knowledge management refers to the ways organizations gather, manage, and use the knowledge that they acquire.
Knowledge harvesting is conducted to prevent loss of critical competencies (due to resignation, retirement, accidents or transfer), to share & transfer key skills and understanding, to document and value core intellectual assets and to capture core expertise for decision making. Harvested knowledge may be disseminated using a decision support system, expert system software, question driven knowledge asset or stored in a corporate memory. It can also be referred to as knowledge elicitation or knowledge acquisition.<BR> (http://en.wikipedia.org/wiki/Tacit_knowledge)
The price indicates information that the player does not know, and by deciding to buy, sell or abstain at that price it also gives the player a chance to bring his knowledge to bear and reflect itself within the price.
Knowledge Management for a product is the harvesting of Problem-Solution sets from staff experts in a form (context) that can be transferred to users. Thus a user experiencing a problem can easily access the solution.