verse Just-in-Case Knowledge
Broadly speaking there are two strategies for getting clients to a position to create a Solution for a specific requirement: Just-in-Case Knowledge Transfer and Just-in-Time Knowledge Transfer.
All firms with powerful, configurable products face the issue of Knowledge Transfer. To generate a Solution the knowhow of field engineers and support staffs must be communicated to the users in a context they can understand.
Two general approaches to this issue are:
Adding three words.
The failures of just-in-case ussually showup at the client support interface.
JiT --> maximizes Economic Quality by reducing client costs